The Locality Health Centre

68 Lonsdale Avenue, Weston-Super-Mare, North Somerset BS23 3SJ

Patient Contract

Our Patient Contract

Practice Responsibility

• You will be treated as an individual with courtesy and respect at all times.
• You have the right to confidentiality.
• Your religious and cultural beliefs will be honoured where they are known.
• You have a right to information about your own health (illness, treatment, possible side effects, prevention or recurring illness etc).
• We will offer medical advice and information for promotion of good health.
• You have the right to see your own medical records subject to the limitations of the law. A charge will be made.
• Home visits will be made to patients who are too unwell to attend the surgery. The final decision rests with a doctor.
• We may be able to tell you your test results when you telephone the surgery after 4pm, or you may be asked to make an appointment to discuss them with a doctor.
• If your doctor believes that you need a second opinion, then this will be arranged.
• Routine referral letters for hospital appointments will normally be sent within three working days of the referral being agreed with the doctor. Urgent referrals may be faxed, telephoned or provided as a handwritten note for the patient to take to hospital.
• The telephone will be answered as promptly as possible.

Patient Responsibility

• You are responsible for your own health and that of your children. Please act on the advice given by the surgery.
• Please treat all of our staff with courtesy and respect.
• Advise us of changes in names and addresses and telephone numbers.
• Do not be late for your appointment and inform us as soon as possible if you are unable to keep your appointment.
• Remember to allow 2 working days for a repeat prescription and to send us your request with ticks against only the items you require
• Home visits are only undertaken if a patient is too ill to attend surgery.
• GP appointments are for 1 issue for one 10 minute appointment. If you think you might NEED a longer appointment please let reception know when you book the appointment.
• Keep your telephone calls short, and make non-urgent calls in the afternoon. Calls to find out the results of tests should be made after 4.00pm.
• Where an appointment or acknowledgement of a routine referral for a hospital appointment is not received within six weeks please contact the surgery and ask to speak to the secretaries.
• Patients with chronic disease i.e. Asthma, diabetes etc are expected to keep their regular appointments with the nurse to ensure that patients receive the support they need to achieve better health outcomes